Shipping & Processing Times

Shipping & Processing Times:

  • All orders are typically shipped within 3 business days of payment unless there is a complication with your order, in which case you will be notified.
  • Any orders placed before 10am will usually be processed the same day Monday to Friday. We do not process orders over the weekend. The days quoted in the delivery estimation are working days, which do not include weekends. Please take this into account when choosing your delivery option.

  • We offer shipping to all countries within the EU. THERE WILL BE NO CUSTOMS, DUTY OR VAT WITHIN THE EU WHEN PURCHASING FROM A7 EUROPE.

A7 Europe Shipping Options:

  • FEDEX Connect Plus and Priority
  • FEDEX Cross Border
  • UPS Express
  • Pro Carrier Parcel Plus 
  • DHL Economy and Express
  • Deutsche Post
  • Please note your shipping options may vary dependent on the destination country as well as weight and size of the parcel.
  • Delivery times will vary dependent on destination country and the service chosen. Tracking will always be provided. All delivery times are estimates. 
  • If your address is outside of our couriers standard delivery area there may be an additional charge. You will always be contacted to discuss your shipping option if this were the case.
  • We offer pre-sale/pre-order collections, where the shipping date is determined individually and is listed in the product title or description. 
  • Please allow for 10 business days for processing time during/after holidays, sales or special events.
  • We do not guarantee arrival of shipments in time for any holidays, competitions, birthdays, etc. However, we do always try our best to accommodate requests and can advise the best shipping options if your order is time sensitive. Please email hello@a7europe.com for more information or specific requests. 
Shipments Outside the EU
  • Customs, duty and VAT charges may apply depending on the destination country. Customs, Duties or VAT may be applicable for countries outside of the EU.
  • Deliveries may be delayed due to Customs clearance that does not adhere to any time frame, and can prolong delivery.
  • It is not uncommon for Customs agencies to take beyond 30 days to process some shipments, especially during high volume seasons like holidays. Neither A7 Europe or the shipping carrier have control over the length of time it takes to clear Customs.
  • No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.
  • International orders will not be refunded for prolonged shipping as a result of Customs processing or delivery issues. The delivery and customs processing time varies and is unavoidable.
  • International shipments are only able to file a lost package claim 120 days after shipment.

  • We also have authorised distributors worldwide, that may provide a faster shipping option in your region. Our authorised distributors are: 

  • IF YOU RECEIVED...

    (a) Defective Item - In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to hello@a7europe.com. We will not be able to issue refunds on defective items without prior notification.

    (b) Wrong Item - In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to hello@a7europe.com.. We will not be able to issue refunds without prior notification.

    (c) Missing item(s) - In the event that you are missing items in your order. Once we receive this message we will try our hardest to locate the missing item and send this out to you within 3-5 working days. However this may take up to 14 working days if couriers have to open an investigation on the order.